Terms And Conditions

1. Platform Access and Your Consent to the Terms of Use

1.1 Grotto Gamer is a Gaming Portal which enables customers to play as many games as they want across various categories like Action, Arcade, Sports, Adventure, Racing, Puzzle, Casual & Strategy to cater to people with different taste,

1.2 Grotto Gamer also provides the service of supplying digital online video games recharge cards

1.3 Grotto Gamer is accessible from multiple countries and regions around the world, not all functions, products, or services discussed, mentioned, supplied, or provided on or via the Platform are available to all persons or in all geographical locations.

1.4 We reserve the right, at our own sole discretion, to amend, modify, add, or delete any of the Terms of Use at any time. We recommend that you regularly check the changes to the Terms of Use. By continuing to use the Platform after the changes have been posted, it will be deemed that you accept and agree to such changes. We will continue to grant you personal, non-exclusive, non-transferable, and limited privileges to enter and use the Site if you agree to comply with the Terms of Use.

1.5 You agree that in case we concluded that you have violated the Terms or other agreements or guidelines when using the platform, we may, at our own discretion, terminate your access to the platform and/or terminate your access of the platform without prior notice to you.

2. Content ownership

2.1 The platform and all the content thereof, including but not limited to texts, images, music, videos, animations, trademarks, patterns, charts, visual interfaces, and coding, as well as the creation, design, structure, expression, and display of content, are properties of Grotto Gamer, and are subject to the control by Grotto Gamer, or are used by Grotto Gamer platform with legal authorization. Unless otherwise expressly stated herein, you may not use the content of the Platform for any commercial purposes in any manners without Grotto Gamer platform 's prior written consent.

3. Your Use of the Platform:

3.1 You warrant that your use of the platform does not violate any applicable laws, regulations, policies, universally accepted customary practices, or pertinent provisions or guidelines of relevant jurisdictions, and does not infringe upon any third party's legitimate rights and interests (including but not limited to the right of privacy, intellectual property rights, right of reputation, right of portrait, and trade secrets).

3.2 You may neither access, obtain, copy, or monitor any part or content of the platform by using any device, program, or algorithm, including spider, robot, deep-link, and page-scrape, nor access, obtain, or copy any material, document, or information on the Platform in any way that is NOT provided by the Platform.

3.3 You may not attempt to illegally access, decipher, or use any other illegal methods to gain unauthorized access to the Platform, its content, or its services. You may not trace, reverse search, crack, decipher, or in any other way gain unauthorized access to any customer information of the platform, including but not limited to the information about other users, you may not violate any of the network security mechanisms or authentication measures utilized by the Platform or those that link to the platform. You may neither probe, scan, nor otherwise test for any network weaknesses of the Platform or those connected to the Platform, nor launch any form of network attack against it. You agree not to use any device, software, program, or any other such measures to interfere with or try to interfere with the platform's regular operation or any of its transactions, or the use of the platform by others. You may not take actions that store unreasonable or disproportionate amount of data on the infrastructure, system, or network of the Platform, or systems or networks that link to the platform.

3.4 You undertake not to publish or transmit the following inappropriate content on or via the platform, including but not limited to:

content that is defamatory, obscene, offensive, hateful, or inflammatory;
content that promotes violence based on race, gender, religion, nationality, disability, sexual orientation, or age, or on any other grounds, and pornography;
content that violates intellectual property rights;
content that is or may be false, deceitful, or misleading;
content that encourages, advocates, fuels, or assists in any illegal activity;
content that threatens, abuses, or infringes upon third-party privacy;
content that you know or believe, or have reasonable grounds to believe, that its publication is directed at or will be directed at the target public and may be understood to directly or indirectly encourage or induce them to commit, prepare for, or incite terrorism.

3.5 Grotto Gamer Platform may, at any time and at its own discretion, block, delete, or modify the content or information that violates any of the preceding warranties, or completely cancel or block your privilege to access the platform.

4. Account, Password, and Security

4.1 You may need to register/log in to Grotto Gamer to use certain functions or services on the platform as following:-

You will enter your mobile number at the platform,
you will receive a SMS with one time code and the URL of the platform
you will enter the code to confirm your registration process.
After completing the payment process mentioned in Article 5 you will have the full access to the platform.

4.2 You shall be fully responsible for safeguarding the information, and be responsible and liable for all actions that occur via your code in

5. Payments and refunds:

5.1 Payment terms for games Portal:

daily fee will be deducted from the mobile balance of the registered number, the fees will vary for each country, and you will be notified with the fees through the confirmation SMS during the registration,
in case there is insufficient balance in the registered mobile Number the service will be suspended, until there is sufficient balance in the registered mobile number.
You may cancel your subscription at any time by following the cancellation instructions you will receive in the confirmation SMS.

5.2 Payment terms for Cards Portal:

5.2.1 Payment terms:
All subscribers will enjoy the access to the Card Portal where they can buy digital cards for their favorite games.
You can browse the available cards and select the card you would like to purchase; all cards will be labeled with the price.
Once click on Purchase the system will deduct the price from the Balance of the linked Mobile Number.
You will receive SMS to the linked mobile number which will contain the digital code of the purchased card.
In the event of insufficient balance in the linked mobile Number, the transaction will not be completed.
5.2.2 Refund policy:
There is no refund process for the Games portal, once you subscribed to the Games portal you will have instant access to the service, and the subscription charges will be deducted automatically if the subscription is active.
For the Card Purchases the refund policy will apply in case of an unauthorized payment or a payment that was incorrectly executed due to an error by Grotto Gamer, we shall at your request immediately refund the payment amount including all fees deducted therefrom. This shall not apply:
Where the unauthorized payment arises from your failure to keep the personalized security features of your Account safe.
If you fail to promptly notify to us any loss of your registered mobile Number or other event that could reasonably be expected to have compromised the security of your Account after you have gained knowledge of such event and you shall remain liable for losses incurred up to your notification to us.
In case the transaction was unauthorized, but you have compromised the security of your Account with intent or gross negligence in which case you shall be solely liable for all losses.

6. Violation of the Terms of Use:

6.1 You shall agree to the following conditions:

If we believe that you have violated the Terms of Use and/or other agreements and guidelines while using the Platform, we may terminate and/or block your access to the Platform without providing any prior notice and at our sole discretion;
Any violation of the Terms of Use by you is deemed as an unlawful and unfair business practice causing irreparable harm to us. In such an eventuality, monetary compensation will be inadequate, and instead we will be entitled to injunctive or equitable relief based on what we consider to be suitable; and
We may terminate your access to the platform without providing any prior notice and at our sole discretion in situations including but not limited to: (1) law enforcement or other government agencies make corresponding requests, (2) you request to delete your account, (3) materials, content, or services on the platform are discontinued or modified, or (4) technical issues or breakdowns occur.
We may at any time to share information about you in the event of a request from government agencies, and to comply with laws, regulations, and legal processes that may require us to disclose such information.
In addition, we may preserve any data that you have shared or communicated with us via the Platform or services on the platform. Such data may be disclosed in the event that it is required by law or we decide that it is necessary to disclose such data in order to comply with legal proceedings, enforce the Terms of Use, respond to claims made about such data violating the rights of others, and ensure that the rights, property or personal safety of us, our employees, users of or visitors to the Platform, and the public are upheld and protected.
If we pursue legal action against you in the event that you violate any of the Terms of Use, you agree that we have the right to recover attorney's fees and applicable costs, and that you will pay such fees and costs as well as other relief to us. You also agree that you or any third party will not hold us liable for terminating your access to the Platform following such violations of the Terms of Use.

7. ELIGIBILITY

7.1 In order to access the Service, you must be:

at least seven (7) years of age or above
an individual and not a corporation
capable of entering, performing and adhering to these Terms.
While individuals under the age of seven (7) may utilize the Service, they may do so only with the involvement and guidance of their parents and/or legal guardians,
under the registered account of such parent/legal guardians. Some content on the Service may contain graphic violence, sexual content and mature themes.
Please note therefore that such content may not be suitable for all viewers.
You may only access the Service in the following particular geographic locations (Algeria, Egypt, UAE, KSA, Bahrain, Kuwait, Palestine,Qatar,Tunis,Oman,Libya,Poland,Liberia,Madagascar,Botswana,South Africa , Kenya , Sri Lanka and Ghenya) And in case of extend our service to other territory will be updating the terms and condition
If you are not located in a Service Location, as determined by Grotto gamer in its sole discretion, you are not eligible to subscribe to or otherwise access or use the Service.
Any access to or use of the Service outside the Service Locations is expressly prohibited.
You acknowledge and agree that grotto gamer may immediately suspend or terminate your access to the Service if GROTTO believes, in its sole discretion, that you are not located within a Service Location.

8. Disclaimers

8.1 Grotto Gamer does not make any warranty regarding the availability, continuity, and accessibility of the Platform, its content, or its services. Grotto provides the content thereof on an "as-is" and "as-available" basis. You shall bear any and all responsibilities and liabilities for your use of the platform and any and all platform linked thereto... If we cannot satisfy your requirements, your only remedy is to stop using all or part of the platform’s services. Such restriction of remedy shall be an integral part of the Terms. The information released on the Platform about the products and services available, including but not limited to product functions, configuration, parameters, technical specifications, and service content, may vary across countries/regions. The preceding information may vary even for the same product during different stages of its life cycle. As Grotto needs time to update such information, differences may exist between what you read on the Platform and what you have purchased or what are readily available in the market. Grotto does not guarantee that: (a) the services of the Platform will meet your specific requirements; (b) the services of the Platform will be provided in an uninterrupted, timely, secure, or error-free manner; (c) the information obtained when you use the Platform will be accurate, reliable, or complete; (d) the Platform or any information downloaded via the Platform will be free of defects, errors, virus, bugs, or other harmful elements; or (e) any errors or bugs in any software that constitutes part of the services of the Platform will be corrected.

9. Limitation of Liability

9.1 Unless otherwise prohibited by law, under no circumstance shall Grotto gamer be liable for any and all indirect, consequential, disciplinary, incidental, or punitive damages to you, including but not limited to loss of benefits, to you due to your use of the platform, even if Grotto is aware of the possibility of such damages.

10. Indemnification

10.1 You agree to indemnify and hold harmless Grotto and its board members, senior executives, employees, agents, partners, and licensors from and against any and all losses, liabilities, and expenses (including attorney's fees) incurred by requests or claims filed by third parties arising out of or in relation to your use of the Website.

11.Governing Law and Dispute Resolution

11.1 If any dispute arises related to the use of the platform or the rendered services the matter will be decided in accordance with the applicable law of the country where the platform was accessed by the end users

12. Miscellaneous

The Terms shall constitute the entire agreement between you and Grotto regarding the use of the Website, and shall supersede any and all prior written and oral agreements concluded by and between you and Grotto with regard to said subject matter hereof. With the exception of what is stipulated in other signed agreements between you and Grotto, Grotto does not accept any counter-offers against the Terms. If any provision of the Terms of Use is held to be invalid for any reason, such invalid provision shall not affect the validity of other provisions, and such invalid provision shall be deemed to have ceased to exist from the outset.

Not insisting on or not strictly requiring the performance of the Terms shall not be deemed as Grotto 's waiver of any content of the Terms or its right to execute any of the Terms. No behavior of Grotto, you, or any third party may be construed as a modification to any of the Terms.

Terms & Conditions for the Grotto Gamer Platform